Not happy? Talk to us!
Having been established for the last thirty years, there is little that The Landlet Hotel Group does not know about Hotel Management.
Our staff are friendly and courteous at all times, and will always attempt to assist you quickly and efficiently with any requests you may have during your stay with us. In addition, many of our staff are fluent in many different languages, therefore ensuring that your stay with us is even more comfortable.
Whilst trying to give our guests the very best levels of customer service, even we get it wrong sometimes. If you are not happy about something, we would like to hear from you. So please feel free to contact us: firstname.lastname@example.org
Any complaint or comment regarding a stay with Landlet Hotel Group should be made in the first instance to the hotel’s duty manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the Duty Manager as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. If you remain dissatisfied, however, you must write to Landlet Hotel Group 28 – 32 Belgrave Road, London SW1V 1RG within 7 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.